Frequently Asked Questions

What You Want To Know

• How do I start the process and get my own United Virtual Assistant?

• 
  Get in touch with United Virtual Assistants by any preferred method you like! Email, Phone, Facebook, Skype etc, and we will get you started!
  
  

• What services can you do?

• 
  Everything! We can do any service that an employee would do at a computer. If we can't do it, then we can manage the company that will take care of it for you, so you don't have to deal with it.
  
  

• How do I know that United VA’s are properly educated and are good workers?

• 
  All United VA’s go through a consented Police check, sign an NDA agreement, integrity client/VA agreement, and must pass a rigorous interview process (personally with United Virtual Assistants), and are also put through a series of online computer program tests to check their capability and skill level.
  
  

• How do I know my VA is actually working on my project and I am only getting charged for when they are working?

• 
  United VA’s use an advanced time tracking tool/program that you (the client!) can log in to and check in on your VA working on your project(s), and it provides how much time your project/job is taking or took-and that is all the time you pay for.
  
  

• Will my projects be on time? How about last minute deadlines?

• 
  Yes of course. All projects are important to us and our VA’s, no matter how small or big they are! If it’s a last minute rush, you can always add VA staffers to get it done on time for you. Just like an office atmosphere, we ask that you take reasonable consideration and provide realistic goals and deadlines.
  
  

• How do I work with a Virtual Assistant (VA)?

• 
  United VA’s work remotely, meaning they never have to step foot into your office! Given information, instructions, and online software, they can do anything you need! VA’s set their own schedule, and work hours that suit their lifestyle around your projects/tasks! All your tasks will be done on time, and how you like them. We work for you! Including tracking time spent on each task by the minute! We do not round up to the nearest 15 minutes, and you never need to worry about dealing with or paying employee income tax, benefits, break times, office drama, office equipment, etc etc! The list of Pros goes on!
  
  

• Is there a contract?

• 
  There are no contracts (unless you want one!), no hidden fee’s or charges-just pay for the hours worked!
  
  

• Why use United instead of Upwork, Freelance or an overseas company?

• 
  With a lot of freelance apps you never know who you are going to get. With United, we can have the same person work on all your projects so you will have confidence in them, and create a good working relationship. As for the overseas companies… would you want someone from a third world country to have access and knowledge to your sensitive info? I wouldn’t!
  
  

• What if I don’t like the outcome quality or work?

• 
  If you receive your project/work back and require revisions or additions, the client is charged for that time. If there is a genuine issue of quality, a VA staffer will be assigned to re-do it at no extra cost to you. Regardless, we will find a common ground and the best resolution.
  
  

• Do I need a Virtual Assistant?

• 
  Yes! Every business does! Are you’re paying someone for 8 hours, but they’re only working 5 (or less!)? Or are you the one doing all the mundane time consuming tasks? You’re the business owner/entrepreneur and you have more important and better things to do!
  
  

• How do I communicate with my assigned VA?

• 
  You can arrange with your United VA staffer the best suited way you’d like to do business. Skype, email, text, phone, chat program etc. There is no middle-man to speak to your hired VA!
  
  

• How can I pay?

• 
  You may pay with Visa, MasterCard, Debit etc via PayPal (with a 3%-6% fee), or Wire Transfer (plus $17 bank fee over $50) or E-transfer – Most clients use PayPal as it is the cheapest.
  
  

• Where are your VA’s located?

• 
  Our amazing Virtual Assistants are located throughout the United States and Canada.
  
  

• Will my VA work on the weekend?

• 
  Our VA’s make their own schedules (normally Monday to Friday) around your timetable and deadlines. If you prefer or require weekend work, we can match you with a United VA staffer that is available for weekends (for no additional cost).
  
  

• Can my United VA work with my software and project management tools?

• 
  Yes, as long as your system is a accessible through the internet and is cloud-based.
  
  

• How does my VA communicate on my behalf or in my company?

• 
  Your Virtual Assistant can work as part of your team, and you can assign them a company email address for seamless integration!
  
  

• What if I still have questions?

• 
  Feel free to get in touch with United Virtual Assistants by any preferred method you like! Email, Phone, Facebook, Skype etc, and we'd be happy to answer your questions!